My Question To You, And My Windshield Wiper


I haven’t shared any automotive fiascos with you in a while. So here’s one. It started with my replacing the windshield wipers on my love’s car. It was meant as the smallest surprise nice little possible. My love was kind of aware this was coming, since I’d bought the blades a week or two before and never got around to installing them. These were the Rain-X Quantum windshield wipers, so named because they come in discrete and indivisible units, as opposed to those continuous wipers you get from other makers.

So our first rainy day out my love had a good question: what was that little floppy thing coming loose on the driver-side windshield wiper? By the time I figured out what my love was pointing at, and come to guess that it was something we didn’t really need, it had flown off onto the highway. In my defense we went on through two hours of driving in mild rain before things got any worse.

We were off in the middle of nowhere after 11 pm on a Sunday night when things got worse. This worse was the wiper blade coming loose. So we figured to stop at the next thing we could stop at, which took about twenty minutes to reach. This would be the driveway of a volunteer fire department, where there was a sign not to park there, but they had an overhang and everything and I mean, who’s going to have a fire that close to midnight on a Sunday? Bear in mind, this was a small town. Folks there know their volunteer fire department and wouldn’t go having a fire at that hour. Anyway there I could swap the loose wiper on the driver’s side for the solid wiper on the passenger’s side, and I know what you’re thinking: what, doesn’t the passenger want to see through the rain too? Well, I was the passenger and I’ll tell you, this rain looked like a rerun to me.

Still, we needed a new wiper and the obvious place to get one after midnight on a Sunday was Meijer’s, which you can find in Michigan (where we were) by going 750 feet in any direction. Except in this stretch of western Michigan where, again, nothing was but us and the volunteer fire department. The satellite navigator said if we drove close enough to Grand Rapids, where Meijer’s is headquartered by the way, we’d find one on Alpine Avenue. But we were heading to Grand Rapids, on Alpine Avenue. And twenty minutes later we got to the spot where no Meijer’s existed or showed any sign of ever existing.

So I asked the satellite navigator for the next-nearest Meijer’s. This took us off Alpine Avenue, down I-96 away from home, and then into a bunch of small roads. There we found: Meijer’s Corporate Headquarters Complex. With, like, huge glass windows and a mural of old Meijer’s corporate logos and things like that. So that was great to see except that I was about 40% sure there was nowhere there we could exchange money for a product. There was another one a half-mile away, which turned out to be the regional distribution center. If I could have found the front door I’d have banged on it to ask what they have in windshield wipers. There would be no point to this.

Next search: since “places to shop named Meijer’s” wasn’t working I searched for “Meijer Pharmacy”, and this time it lead us to a Meijer’s with a pharmacy and open doors and windshield wipers for sale and everything. It’s back on Alpine Avenue again. So I marched in and got the 21-inch blade we needed. Then marched out, after paying (don’t think that won’t come back to fiasco on me), and the little plastic thing that came off on the original blade came off again, but right away this time.

So I marched back in to the Customer Service desk, which had been closed for two and a half hours. I went to the guy supervising the self-checkout lanes and he said exchanging the blade was no problem. I went back to grab a 19-inch blade, because the car took different sizes for the driver’s and passenger’s side. I can’t think of any reason why the 19-inch blade should work and the 21-inch doesn’t, but after two failures in a row? I also couldn’t think of any reason to care.

The supervisor guy noticed the blades were different sizes, though, and so he figured he needed to ring this up properly and we went to the Customer Service desk. There it turned out the new blade was cheaper than the old. This is because I didn’t get the Quantum blade, but instead a Rain-X Latitude, so named for its great scope to do things, most of them wipe-based. This was cheaper, though, so he had to refund me $3.80. Maybe it wasn’t $3.80, but whatever it was was at least as good. There wasn’t any money in the Customer Service desk, though, so he wanted to give me a gift card for the difference.

To do this he had to get the register to read the receipt, which the system said didn’t exist. He tried entering the transaction number manually, and the system agreed it didn’t exist. He figured he could ring this up as a receiptless exchange and refund and that I didn’t need to be part of figuring out the system’s problems. A good point. To do this he needed my driver’s license, to record whatever the heck it is they do. And then he swiped the gift card and the system didn’t want to do that. So he needed to take my driver’s license back and try it over again. I know what you’re thinking: no, he remembered to give me my license back before we got too far from the Customer Service Desk. Anyway this time the wiper went on, and it stayed on, lest I get out on I-96 and punch it.

A mile down the road I ask what I did with the old, defective blade when I took it off the car. We conclude I must have left it on the car hood and it’s now lost in the parking lot of a Meijer’s in Grand Rapids. It turns out the next day it’s just sitting in that space between the car hood and the windshield, protected by the wiper arms.

Grant the fiasco nature of this, or as they say in the trades is fiascosity. My question: what the heck was all this about?

Author: Joseph Nebus

I was born 198 years to the day after Johnny Appleseed. The differences between us do not end there. He/him.

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