It is difficult to identify the proximate and ultimate causes of the failed Turpid Moraine Moraine Project, as this complex and sinister web of factors can pretty much be blamed on the people getting this report, but the effort is worthwhile as it keeps the report-writer from having to unload the boxes of returned things or suffer physical retribution from the Moraine Moraine clients.
We must characterize communications as a primary failure cause and/or mode. For example, the client could directly ask the programmers to ask whether the demands on their servers would be lessened if the software development kits used a smaller typeface and maybe something in a Futura. Meanwhile the programmers were inadequately shy about writing back to ask whether the project had been approved for development as much as 34 months after the contract was signed.
A considerable volume of chat transcripts indicate that communications — internal, external, and whatever that grey area is in-between — were altogether too good and allowed everyone to know what kinds of people they were dealing with. In any modern organization traces of humanity must be suppressed, because humans are just terrible, and the more you hear from them the worse they are. Fortunately the failure of the Moraine Moraine Project bodes well for future work with them as there’s no one left on their staff or ours willing to speak to the other.
To underscore the excessiveness of our communication note that the client’s staffers who sent the typeface memo asserted they were merely being facetious, to bring all together in a sense of common cause against the general stupidity of the modern world. Our programmers responded that there is no reason to treat an ironical shopworn joke as superior to a sincerely shopworn joke. The ensuing debate on the signifiers and purposes of humor, and what did our programmers think that approved-for-development base-touching was exactly, enabled over seven persons in both organizations to earn their Masters of Literature. While we had no explicit responsibility many felt we ought to keep people safe from that sort of thing.
Despite too-good communications, the specifications for the project were still inadequately defined. Enclosed please find the final draft of the project requirements: the twelve Primary Objectives include (as item seven) an inventory of the broken vending machine, (item twelve) a ruling on whether to write “10” or “ten”, and (item nine) a call for international diplomacy by way of open covenants of peace, openly arrived at. Among the twenty Desirable Objectives are “fireproof kettles”, whatever those are, and a settlement on the way to spell “moustache”. The Marketing division was able to identify fourteen products which already meet all these specifications, none of which satisfied the clients, and two of which required the attention of three municipalities’ emergency medical technicians. Marketing asserts Moraine Moraine was being “fickle”.
The Training Department’s admirable refusal to communicate with Programming, Marketing, or the client, despite its de facto status as project coordinators, nevertheless failed us in some ways. Lacking other information, for example, both Marketing and Programming trusted that the West Silage physical plant was still owned by our company, or indeed any company. This was the direct cause of the humiliating site visit in which the attempt to the prototypes of our data-sampling and analysis tools resulted in being chased by binturongs wielding sticks. The Training Department wants it noted that the sticks were sharpened in line with the ISO-9000/OUCH procedure they developed for the Total Quality Management program which began in 1994, and that they will be ready for the 1998 Final Audit whenever we can provide them with six to eight years notice. They would.
While it is always dangerous to identify senior management as participants in the failure I must note that the boss’s decision to unnecessarily offend the foul witch Sycorax and thus get grown into some kind of hoop or something in a pine tree (her e-mails on this point were blissfully uncommunicative) until freed by a shipwrecked sailor, coming as the incident did in the middle of budgeting, left our staffing decisions badly affected for the following fiscal year.
Given the multifaceted nature of the Moraine Moraine failure it is difficult to recommend a single most important corrective action, so I recommend we just have everybody in charge of something read a bunch of Tom Peters books until they feel good about themselves again.