Nine minutes, 28 seconds, in my case


So it turns out customer support phone operators are evaluated on how long it takes for the customer to give up and agree to absolutely anything as long as he’s allowed to get off the phone.

In other news the resolution to our satellite receiver’s defects involve me being sent by UPS, in a box they’ll provide, to their main warehouse facility, where I’m going to and replace their aluminum siding and install new faucets in the bathroom. I have to bring the faucets.