For the convenience of the people who compose surveys of my customer experience, I offer this list of some activities and whether or not I can imagine having a truly excellent experience doing it, and so they can save time trying to get me to figure out my emotional response to having done a thing.
| Activity | Have I Got A Conceptual Theory Of What An Excellent Experience In This Activity Would Require? |
|---|---|
| Buying a DVD box set from Best Buy | No |
| Flying Economy Class between Detroit and Newark | No |
| Visiting a Bar on Karaoke Night | Yes |
| Renting a Kia Soul for Five Days | No |
| Buying a 10-Pack of British-Made Kit-Kat Bars | No |
| Visiting a Bar on Competitive Spelling Night | Yes |
| Registering a Domain Name | No |
| Searching Microsoft’s Online Help System for Ways in C# to Convert an XML file to a DataSet Data Structure, then Use the Output as part of an Inner Join operation in a LINQ Query | Dear Lord No |
| Getting a Bag of Rat Chow from the Pet Store | No |
| Joining a Roller Coaster Tycoon Online Forum | No |
| Getting a Grilled Vegetable Hoagie from a Penn Station Sandwich Shop, Eating It (The Hoagie) | Yes |
| Flying Economy Class between Detroit and Trenton, New Jersey | No |
| Tire Rotation at the Dealers | No |
| Sailing Around The World With LeVar Burton | Yes |
| Adding Money To My Prepaid Cell Phone | No |
| Visiting Battery World (Store) | No |
| Visiting Battery World (Theme Park) | Yes |
| Having a Service that Calls Me About the Time of Day I Feel Most Sluggish and Plays the Theme From Shaft | Could This Ever Not Be Excellent? |
