A little bit before we got our stay-at-home orders I bought some pencil leads. You know, for mechanical pencils. I don’t say this to make you all envious. I know there are people out there who don’t use mechanical pencils. I prefer mechanical pencils and I won’t be apologizing for that. Yes, I have tried your fully pneumatic pencils. I don’t like the flow. Electronic pencils would be great, but they’re monitoring everything you do. And they’re sending mean notes to Facebook about your bad handwriting and how it’s ruining your wrists.
So mechanical pencils it is for me, and that means sometimes buying new leads. This is because putting in a new lead is two percent less bad than buying a whole new pen and throwing the old away. It should be a bigger gap. There’s mechanical pencils where you put the new lead in by pressing down the little cap thingy on the end and dropping a new lead in. I don’t have that. The pencils I have these days require me to take the end cap off, then remember that’s not how to reload these pencils. Then I have to unscrew the … I’m going to call it nib … from the center of the pencil. Then press down on the cap until I remember that’s not how to open it up to take a new lead either. Then I have to look up on YouTube how to put lead into my pencil, and follow that video. I might be better off throwing the old pencils away and getting a new one, but again, there’s that two percent margin. It’s a tiny bit less bad to buy a new lead.
Except. I bought this at an Office Depot. Or Office Max. I forget what it was before they merged (it was Kinko’s) and moved from one end of the strip mall to the other. The problem is, this got them e-mailing me to give my opinions about the transaction.
This is a heck of a thing to ask for in any case. What is there to rate? I go in to a store that sells pencil leads, pick up a pack of pencil leads, and pay for it, and leave. How can I rate that? Plato himself would volunteer that there is no such thing as an Ideal Form of the pencil-lead-buying experience. There is no way to perceive the difference between a mediocre pencil-lead-buying experience and the greatest pencil-lead-buying experience of your life. I guess this does mean we can treat every chance to buy pencil lead as a new chance to have a best-possible experience, so far as we know.
I concede there can be a terrible pencil-lead-buying experience. But that’s because something interferes with the pencil-lead-buying. Like, while you’re there a ceiling tile drops on you. Or you can’t remember which phone number you gave for their loyalty program and then someone insists you are too John “Ten Eyck” Lansing Jr, the indirect namesake for the capital of Michigan (Ten Eyck), who went missing in 1829. That would ruin the pencil-lead-buying. That’s the result of the other experience getting in the way, though.
Anyway I figured to ignore Max Depot’s e-mails until they gave up asking. The way Best Buy has finally accepted that I have no opinions to share about a four-USB-plug power brick. Except that they would not give up. They e-mailed me daily, asking me to please tell them about the pencil-lead-buying experience.
They sent me more e-mails than Joe Biden’s campaign has, if you can imagine, now that Biden bought whatever cursed mailing list Amy Klobuchar had. And this as the pandemic kept on panning. So I gave in and answered them. No, I would not recommend buying pencil lead at Depot to the Max, because they keep asking me to have an opinion about it, and I keep remembering how if everything starts going well, the pandemic might only kill as many Americans as combat did in the Civil War, and I have to go to the basement and yell at cinder blocks.
They e-mailed back.
And apologized that my experience was so bad and they will work to make it better in the future.
So now management dinks are going to punish people who actually work, because I said the buying was fine but the follow-up sucked. And I have to deal with knowing I’m to blame for that.
So now I can’t ever buy pencil lead at Max Office, Max Depot ever again. It’s going to hurt too much. I have, finally, found what a bad pencil-lead-buying experience is.